Contact
In order of how fast each route actually resolves a problem.
- About a specific trade — use the trade chatThe fastest route by a wide margin, because the person who can answer is the other trader. It is also the log a moderator reads if it does become a dispute, which is why keeping the conversation there matters.Open your trades
- A trade that is not resolving — open a disputeA moderator reads the trade, the chat and the evidence, and decides. This is the only channel with an enforced response clock, and it is the one that can move the money.How disputes work
- Everything else — the help centre firstMost questions about holds, limits, deposits, verification and withdrawals are answered there, immediately, with the current numbers rather than a version somebody wrote last year.Help centre
Something urgent about security
If you think somebody else has access to your account, change your password and remove every saved withdrawal address first — removal takes effect immediately, and adding one does not. Then tell us. A security report does not sit behind the support response target above.
We will never ask you for your password, a one-time code, or a recovery phrase. Nobody who does is us.